At dorahoki, the enjoyment of play and member safety are two things that cannot be separated. We provide a range of self-control tools, self-awareness guides, and full support so every member can enjoy their online gaming experience in a healthy and controlled manner.
Six core values that form the foundation of dorahoki's responsible gaming programme
Dorahoki believes that member well-being is our top priority. Every product and policy decision we make always considers the impact on healthy gaming habits, not purely from a business revenue standpoint.
We do not hide the fact that gambling carries risks. Every game on dorahoki displays RTP (Return to Player) information, session time reminders, and direct links to self-control tools so members always play with full awareness.
All self-management tools can be activated by members themselves through account settings without needing to contact customer support. Deposit limits, loss limits, self-breaks, and self-exclusion are all right at your fingertips.
Dorahoki conducts a two-stage age verification — during registration and during the full KYC process. Individuals under 18 years of age will not be able to access any games or make any transactions on our platform.
The dorahoki support team is trained to recognise signs of problem gambling and respond with empathy and professionalism. If you feel the need to talk to someone, we're here to listen without any judgment.
The dorahoki system automatically identifies unusual gaming patterns and will proactively reach out to members if there is a sudden change in playing behaviour. Your safety is not yours alone to carry — it is a shared responsibility.
Five practical tools you can activate yourself at any time through your dorahoki account settings
Set a daily, weekly, or monthly deposit limit. Once a limit is set, the system will automatically block any deposit that exceeds the amount you have chosen. Changes to increase the limit require a 24-hour waiting period.
Limit the amount of money you can lose within a set period. Once the loss limit is reached, your gaming session will be automatically ended and you will need to wait until a new period begins before you can continue playing.
Set a time limit for each gaming session. The system will send a reminder 15 minutes before the time limit is reached and will automatically end the session when your time is up, preventing you from playing too long without realising it.
Take a break from dorahoki for 24 hours, 7 days, 30 days, or 90 days. During the break period, you will not be able to log in, make deposits, or access any games. Your account balance remains safe and intact.
If you need a more serious measure, a permanent self-exclusion option is available. Your account will be permanently closed and you will not be able to open a new account using the same information. This is a final decision that we fully support.
Activate notifications that remind you of your play duration, amount spent, and the status of limits you have set. These alerts are sent directly to your app and email to help you stay aware throughout every session.
Responsible gaming means enjoying wagering as a form of entertainment — not as a way to earn money, relieve stress, or solve financial problems. At dorahoki, we want every member to understand that online gaming should bring enjoyment, not pressure or anxiety.
The signs of healthy gaming are easy to recognise: you play within a pre-set budget, you can stop at any time without feeling restless, and win or loss outcomes do not affect your mood or personal relationships. If any of these signs begin to waver, it is time to take precautionary steps.
As a platform that puts member well-being first, dorahoki runs a comprehensive responsible gaming programme — not merely to meet regulatory requirements, but because we genuinely care about the long-term experience of every member who trusts our platform.
If you recognise two or more of the signs above in yourself or someone you care about, please do not hesitate to use the self-control tools provided by dorahoki or contact our support team to speak confidentially.
Log in to your account and go to the "Account Settings" or "Account Management" section via the profile menu in the top right corner.
Look for the tab labelled "Responsible Gaming" or "Self-Control" in your account settings menu.
Choose one or more control tools such as deposit limits, time limits, or self-exclusion based on your needs.
Enter the amount or time period you prefer. You are free to set limits at a level that is comfortable for you.
Click "Confirm" and your limit will be activated immediately. You will receive a confirmation email as a record. Limits can be adjusted at any time — except for permanent self-exclusion.
Understanding the risk differences between game types helps you make smarter choices:
Answer the following questions honestly. If you answer "Yes" to three or more questions, we encourage you to speak with our support team.
Have you ever played longer or spent more money than you originally planned?
Have you ever felt the need to gamble with more money to achieve the same level of excitement?
Have you ever tried to stop or cut back on gambling but were unable to?
Have you ever felt restless, irritable, or uneasy when trying to cut back or stop gambling?
Has gambling ever caused financial, family, or work-related problems for you?
Have you ever hidden your gambling habits from family members or close friends?
Remember: Acknowledging a problem is the first and most courageous step. The dorahoki team is ready to listen and help without any judgement.
Answers to questions frequently asked by dorahoki members about self-control and healthy gaming
Register with dorahoki today and start a safe, controlled, and enjoyable online gaming experience with a community of responsible Malaysian members.